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10 min read

Your Conference Guide - PHCCCONNECT2023

By Annie Wissner

Are you headed to the PHCC National Association’s PHCCCONNECT2023? The High Level Marketing team is a proud sponsor and will be there too! With the Conference right around the corner, we've put together this helpful guide to ensure you get the most out of the PHCC conference.

Conference Overview:

Prepare for the future with the plumbing, heating, and cooling industry's finest! PHCCCONNECT2023 presents a compelling agenda centered on the latest workforce trends, best business management practices, and proven leadership perspectives to foster the growth of your business."

Conference Details:

October 25-27, 2023
Huntington Convention Center
300 Lakeside Ave E, Cleveland, OH 44113

Exhibit Hours:

Wednesday, October 25
5:30 AM - 7:30 PM (opening reception)

Thursday, October 26
10:00 AM - 4:00 PM

Full Schedule:

PHCCConnect has a full week of activities to enjoy.

See the full schedule here.

Keynote Presentations and 20+ Educational Sessions

Strengthen industry relationships, exchange innovative ideas, and multiply your success. The extensive lineup of educational sessions provides the latest insights into emerging markets, the electrification movement, insider expertise, and actionable guidance from industry leaders that can be immediately applied to your business.

1. Keynote #1: "Growth Begins at the End of Your Comfort Zone" with Coach Ken Carter

Screen Shot 2023-09-08 at 7.21.37 AM

Renowned author, speaker, and philanthropist Coach Ken Carter, famously portrayed in the movie "Coach Carter," is set to take center stage on Thursday, Oct. 26. With over a million people inspired by his message, Coach Carter is one of the most sought-after "success speakers" globally.

During his keynote address, Coach Carter will draw on his extensive coaching experience to share invaluable lessons on teamwork, accountability, integrity, and leadership. He firmly believes that greatness is defined by the service you provide to others, and he'll provide practical advice on how to excel in today's world, both on and off the court.

Prepare to be energized and equipped with actionable takeaways as Coach Ken Carter imparts his wisdom and experiences.This session is generously sponsored by Moen.

2. Keynote #2: "Piercing Through the Noise" with Connor Lokar

Economist Connor Lokar from ITR Economics returns on Friday, Oct. 27, to dissect economic trends through 2025. He'll cut through the economic noise, examining construction industry statistics, labor costs, and availability's long-term impact on businesses. By leveraging ITR's expertise, Lokar will shed light on global expansion, labor costs, and their effects on raw material and finished goods prices.

Attendees will leave with actionable strategies for managing inflation and interest rates, empowering revenue and profit growth decisions. Don't miss this engaging session offering clear economic insights. This session is generously sponsored by the bold look of Kohler.

3. 20+ Educational Sessions

With over 20 educational sessions, the conference will cover many topics designed to inspire, educate, and promote growth within the plumbing and HVAC industries. Expect sessions on key trade best practices, the latest industry tech upgrades, essential skills for up-and-coming servicemen, and women in leadership, as well as regulatory updates influencing the sector. The fantastic line-up of seasoned professionals and industry frontrunners will provide immersive sessions and engaging panel discussions focused on sustainable industry practices, business management, and operational efficiency. Attendees can look forward to focused workshops demonstrating the latest tools and techniques, as well as sessions on interpersonal skills furnishing participants with strategies to build successful team dynamics.

Product and Technology Showcase

Explore the latest products and technologies that will help you meet your customers’ changing needs and boost your business. The showcase experience offers one-on-one collaboration so you can test the “look and feel” of products and new technologies and get guidance right on the show floor. Extra value: incentives on products and services, race cars on the show floor, and more.

NEW! Expo Education

PHCCCONNECT2023 is bringing education to the show floor with interactive presentations and Knowledge Hubs. See the schedule presentation descriptions here.

Knowledge Hub 1:

In Knowledge Hub 1, Tim McDonald, Director of Sales at Hudson Technologies, discusses the evolving landscape of refrigerants in the HVAC industry, emphasizing the importance of reclamation and the AIM Act's impact on contractors. Later, professional installer Thomas Young and a panel from Delta Faucet Company explore the growing popularity of steam showers, sharing insights and benefits. BJ Hentrup of Zoeller presents an overview of backup protection products.

Knowledge Hub 2:

In Knowledge Hub 2, Craig Williams, National Account Manager at Rinnai America Corporation, discusses Rinnai's tankless water heaters and the benefits of partnering with Rinnai through their PRO Network. Jon Benzon from Adrian Steel talks about the safety and efficiency of van upfits, emphasizing their impact on billable hours and employee retention. Luke Timmons, Director of Business Development at Penguin Water Systems, addresses the potential of selling water treatment products. RIDGID's Joe Devries and Josh Robertson introduce pressing technology and its benefits.

QSC Talks

Lastly, in QSC Talks, Beth Dobkin, Director of Coaching Services and Business Management Coach at Quality Service Contractors, explores the importance of psychological safety in recruiting, retention, and organizational success, offering insights into trust, risk factors, and strategic advantages.

Annual Business Meeting

Mark your calendar for a crucial event at the Plumbing-Heating-Cooling Contractors–National Association conference on Friday, October 27, 2023, from 9:30 to 10:45 a.m. If you're an eligible voter attending the entire conference, your registration automatically includes participation in the annual business meeting. Please note that only primary contacts of active PHCC member companies are eligible to vote during themeeting. If the primary contact can't attend and wishes to designate an alternate voting member, a signed request must be submitted to the national office. Learn more here

Here are some important reminders:

  • Register to Vote by Thursday, Oct. 12, 2023 (15 days before the annual business meeting).
  • Request an Absentee Ballot Form by Wednesday, Sept. 27, 2023 (30 days before the meeting).
  • Return the Absentee Ballot by Thursday, Oct. 12, 2023 (15 days before the meeting).
  • Prepare and Submit Resolutions and Bylaws Amendments by Monday, Aug. 28, 2023 (not less than 60 calendar days before the annual business meeting).

Don't Miss the 2nd Annual Rising Leaders Summit

Is there a "rock star" within your company who has impressed you with their drive, enthusiasm, and influence on the business and industry? Once again, PHCCCONNECT is including a one-day Rising Leaders Summit to motivate and prepare the next generation. Open doors for these high performers and prepare them for the future! PHCC members can bring star employees from their own companies to a special event on Thursday, Oct. 26, for a day of learning, inspiration, and networking.

Program Highlights:

  • Great Leaders Must be Master Managers: Opening Keynote—Jeremey Wall, co-founder and CEO of Goalmakers.
  • Leadership in Action:Role-Playing Session.
  • Set Goals All the Time:Workshop.
  • Pathways to Leadership:Industry Panel.
  • Re-Think Your Potential to Achieve More:Closing Keynote—Steve Acho, human and business performance mentor.

Meet Our Team at Booth 604

If you're attending PHCCCONNECT2023 and looking to supercharge your digital presence and build meaningful partnerships, then you won't want to miss meeting our dynamic team at booth 604. Cory Broiler and Terri Matheson, our seasoned Digital Consultants, bring a wealth of expertise to the table.

Whether it's unlocking the power of digital marketing strategies or navigating the ever-evolving online landscape, they've got you covered. And when it comes to forging valuable partnerships, Ryan Birkinshaw, is at your service with his extensive experience in helping businesses like yours add new revenue streams. Together, they're a powerhouse of knowledge and innovation, ready to help you take your business to the next level. Stop by booth 604 to connect with them and discover how they can help unlock the full potential of your business.

phcc 2023_1

Activities and Tours

In addition to education, networking, and uncovering best practices, you can join several planned tours and activities.

Oatey Manufacturing & University Tour: Wednesday, October 25, 7:30 AM – 11:00 AM

Join the Oatey team for a behind-the-scenes tour of their world-class manufacturing facility, where you’ll learn about the chemical and mechanical manufacturing processes that bring the highest-quality plumbing products to life. Then, get hands-on experience at Oatey University, a best-in-class training center that helps educate tradespeople, inspire innovative new products, and advance the plumbing industry. Separate registration is required. Capacity is limited to 46 participants. Departing from the Westin.

RIGID Tour: Wednesday, October 25, 8:00 AM – 11:30 AM

RIDGID Tour- Get ready to tour the RIDGID Manufacturing Plant and Global School House Train. You can see where the iconic RIDGID wrench is made along with 11 additional product families. * Separate registration is required. This tour will be limited to p-h-c contractor attendees and their spouses/guests. Capacity is limited to 56 persons. Departing from the Westin.

Women in Industry Luncheon: Wednesday, October 25, 5:30 12:30 PM – 2:00 PM

Connect with other women in the industry during this luncheon. Unlocking Potential and Breaking Barriers: Fostering Success for Women in the Trades through Gender-Inclusive Practices in Recruitment, Retention, and Engagement. Location: Room 26 AB. Sponsored by Oatey.

First Timers Get Together: Wednesday, October 25, 4:30 PM – 5:30 PM

Is it your first time attending the PHCC show? You are not alone. Stop by this casual meet and greet to get to know some of the other attendees in a casual setting, sponsored by

Opening Reception: Wednesday, October 25, 5:30 PM – 7:30 PM

Join other PHCC attendees at the opening reception. It’s a great time to connect with old friends and meet new ones. Location: Exhibit Hall C. Sponsored by Bradford White and Insinkerator.

Opening Breakfast: Thursday, October 26, 8:00 AM – 9:00 AM

Begin your day with an opportunity to talk directly with peers and to hear special greetings from the host state PHCC of Ohio and the popular “State of the Industry Report” from PHCC Strategic Partner Bradford White. Scholarships supporting the next generation of our industry’s leaders will also be presented during the breakfast. Location: Grand Ballroom AB. Sponsored by Bradford White.

Ohio Night at House of Blues: Thursday, October 26, 7:00 PM – 10:00 PM

Join us for an unforgettable evening of music, food, and celebration at the iconic House of Blues in Cleveland, Ohio! On October 26, from 7-10 p.m., we invite you to our exclusive reception, where you'll experience the vibrant atmosphere and legendary hospitality that the House of Blues is renowned for.

Funny Bus tour: Friday, October 27, 2:30 PM – 4:00 PM

If you’re searching for a fun time with the blend of laughter and learning about the history of Cleveland, join the Funny Bus Tour, hosted by the PHCC—National Auxiliary. Led by a comedian, this hilarious 90-minute bus tour travels through the cool neighborhoods around the city! Requires advance registration and additional fee. Departing from the Convention Center. 

Closing Celebration: Friday, October 27, 6:00 PM – 9:00 PM

Close out the week among exhibits of rock legends at the Rock & Roll Hall of Fame as we close out our time in Cleveland and congratulate some legends of our own – our incoming 2023-2024 PHCC leaders. Bonus: Pick up an instrument, crank up the volume, and make your own music at the Hall of Fame’s Garage. Rock on. Sponsored by Federated Insurance and Nibco.

Hotel and Travel Information

PHCC has arranged room blocks at two downtown Cleveland hotels. They are both located within walking distance of the Huntington Convention Center. Although most PHCCCONNECT2023 events will be held at the Huntington Convention Center, some PHCC leadership functions will occur at the Westin Cleveland Downtown and special evening events will take place at the Drury Hotel.

The Westin Cleveland Downtown
777 St. Clair Avenue NE, Cleveland, OH 44114

A reduced room rate of $199 plus applicable state and local taxes has been secured for the PHCCCONNECT2023 Conference. This rate is available until Friday, October 6, 2023, or until the block sells out, whichever comes first.

Reservation link:HERE.

Drury Plaza Hotel Cleveland Downtown
1380 E 6th St, Cleveland, OH 44114

A reduced room rate of $179 plus applicable state and local taxes has been secured for the PHCCCONNECT2023 Conference. This rate is available until Friday, September 29, 2023, or until the block sells out, whichever comes first. The Drury also offers guests a free hot breakfast which is served daily from 6–9:30 a.m. on weekdays and 7–10 a.m. on weekends as well as a free 5:30-7:00 p.m. daily Kickback with a rotating dinner menu.

Reservation link:HERE.

Airport Information

Cleveland Hopkins International Airport (CLE) is the nearest airport, located approximately 12-13 miles from the hotels. The estimated taxi fare from the airport to the hotel is around $46 (USD).

Preparing for the Conference: Weather and Packing Tips

As you're gearing up for the conference, it's essential to be thoroughly prepared, not only for the myriad of sessions and experiences the event offers but also for the diverse weather conditions and dress codes you might encounter. Here's a handy guide to help you anticipate what to expect and what to pack for your trip to the Buckeye State.

Ohio Weather in October:

Ohio experiences a transitional climate in October, where temperatures and weather conditions can vary from day to day. Here's a general idea of what to anticipate:

  • Temperature: Daytime temperatures usually range from the mid-50s to the low 70s Fahrenheit (13-22°C). However, it's important to note that mornings and evenings can be cooler, so layering is a smart choice.

  • Humidity: Ohio's humidity levels are typically lower in October compared to the summer months, making the weather more comfortable for outdoor activities.

  • Rainfall: While Ohio does see some precipitation in October, it's not excessively rainy. Bringing a compact umbrella or a light rain jacket is advisable to stay prepared for occasional showers.

What to Pack:

  1. Variety of Attire: Given that the dress code can vary from casual to professional depending on the venue and nature of each conference session or event, pack a range of clothing options. Business suits, smart-casual outfits, and comfortable casual wear should all find a place in your suitcase.

  2. Layered Clothing: Layering is key to adapting to the changing temperatures throughout the day. A light jacket, cardigan, or sweater can provide extra warmth during cooler moments.

  3. Comfortable Shoes: Whether you're attending indoor sessions or exploring the surroundings, comfortable shoes are a must. Have both dress shoes and casual footwear at your disposal.

  4. Sun Protection: While Ohio's weather is generally mild in October, you'll still want to have sunglasses, sunscreen, and perhaps a hat to protect yourself from the sun when you're outdoors.

  5. Rain Gear: Don't forget to bring a compact umbrella and a lightweight rain jacket. The occasional rain shower won't catch you off guard.

  6. Conference Essentials: Ensure you have all necessary conference materials, business cards, and any electronic devices or chargers needed for presentations and networking.

  7. Personal Style: Ohio embraces a blend of styles, from laid-back to professional. Feel free to add your personal touch to your outfits and express your unique style.

With these tips in mind, you'll be well-prepared for the conference sessions and any activities you choose to explore while in Ohio this October. Be flexible with your wardrobe to accommodate the dynamic dress code, and make the most of your conference experience. Safe travels!

Conference and PHCC Information

Conference registration is available for contractors and PHCC members. To register or obtain more details about the conference, including the full schedule, please visit thePHCC CONNECT2023 conference site

About PHCC

The premiere organization for the p-h-c professional, PHCC provides legislative advocacy, education and training to approximately 3,300 plumbing and HVACR open shop and union businesses and 65,000 technicians. Our members work in the residential, commercial, new construction, industrial and service and repair segments of the construction industry. Members of PHCC have access to a wide variety of resources and services, strengthening their reputation as the best choice for professionalism, reliable products and knowledgeable service—and as a proud protector of public health and safety and the environment. Approximately 125 state and local association affiliates are part of PHCC’s chapter network.

About High Level Marketing

High Level Marketing is a full-service digital marketing company. Like you, we're entrepreneurial and focused on providing exceptional service to our customers. What makes us different? We believe in transparency and are dedicated to your success. In short, we do things right. HLM Creates a Digital Strategy that FITS Your plumbing or HVAC business!

With High Level Marketing, you can attract more customers and focus on building relationships and hiring qualified technicians to grow your business. We help HVAC, plumbing, and other home services businesses outrank their competitors by creating a smarter digital marketing strategy and a conversion-friendly website.

Author: Annie Wissner

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