In Melissa's Own Words...

As an Associate Director of Customer Success, I find fulfillment in becoming part of my client’s businesses by learning about their strengths and uncovering where they have potential to improve and grow, then developing and executing on a marketing strategy to help them reach where they’re trying to go.

With 6 years of experience in the agency landscape, I’ve had the pleasure of guiding and overseeing thousands of digital marketing campaigns ranging from search engine optimization, paid search, blogs, social, local service ads, email marketing, and more. I truly enjoy helping unlock my client’s growth potential by tailoring a campaign around their unique service offerings and position in their market.

While at HLM, I’ve been promoted from a CSM to a Sr. CSM, to an Associate Director by consistently providing positive results for my clients, resulting in long term partnerships and expanded campaign strategies. I’ve helped Assisted Living and Memory Care facilities increase their occupancy by over 50% while they saw a 16% potential return on investment through their search engine optimization campaign with the organic leads we were able to drive to their website. I’ve also helped drive large ($150,000+) jobs to Restoration clients through our tailored paid campaigns.

Nothing is more rewarding than seeing the results of a well-executed marketing strategy. I am passionate about filling open capacity, helping companies hire more people, exceed their revenue targets, and moving individuals closer to their long-term business milestones.