In Heather's Own Words...

As a Director of Customer Success at HLM, I lead a team committed to helping home service businesses achieve their goals and thrive in competitive markets. By focusing on strong client relationships, we ensure their unique challenges are met with tailored solutions that drive real results. Our proactive approach to managing digital marketing strategies fosters trust, loyalty, and measurable success for each client.

With over eight years of experience in digital marketing, I’ve helped hundreds of home service businesses enhance their visibility and grow their reach. My expertise in crafting data-driven strategies and delivering actionable insights ensures our clients consistently achieve their objectives. This includes:

• Proactive client support to address needs and foster long-term loyalty.
• Tailored digital marketing strategies that drive measurable outcomes.
• Targeted campaigns designed to resonate with homeowners and deliver positive ROAS.
• Expertise in SEO, SEM, LSA, and content marketing, informed by deep consumer insights.
• Strategic reporting and data analysis to ensure consistent growth and a competitive edge.

What drives me most is the opportunity to turn challenges into success stories. Seeing the positive impact of HLM’s efforts on our clients’ growth and success is incredibly rewarding, and I’m proud to contribute to both their success and HLM’s continued innovation.