You’re experiencing difficulty breathing, so you go to your general practitioner. He runs some quick tests, and offers some preliminary advice, but ultimately refers you to a pulmonologist who has the knowledge and equipment better suited to handle your care. This sort of referral is common in medicine -- generalists refer you to a specialist when things go beyond their expertise.
Specialists can share a deeper level of insight into your condition, better help you navigate your life with it, and provide better outcomes. Marketing works in a similar fashion to healthcare. Trust in the experts.
The digital world is changing at an alarming rate such that there’s no way just anyone can be an expert at everything. Now, layer in the complexity and competitive nature of your healthcare industry. If your head hurts at the mere thought, we get it.
A qualified agency partner with healthcare expertise is crucial to navigating this landscape successfully and yielding the best experience and outcomes for your practice.
To get a complete picture, we spoke with High Level Marketing's Director of Customer Success, Melissa Musgrove, and Lead Customer Success Manager, Ana Cristina Reaves, who manages over 35 accounts in the industry.
When you have a dedicated healthcare marketing partner, they’ll be knowledgeable about the industry overall, as well as the environmental factors that impact it. A comprehensive understanding of your sector better equips them to help you successfully navigate the digital landscape as environmental factors affect you.
A healthcare marketing agency will not only understand your heavily regulated industry (HIPAA, protecting client data, etc.). They will also appreciate the impact and importance of these regulations to protect your patients and your practice.
Beyond appreciation, Musgrove and Reaves point out that they’re flexible and skilled enough to sync with your EMR to make the new patient intake process more streamlined for your practice.
Reaves recalled drawing on past client success cases e a pediatric practice to success. The pediatric practice added a new doctor and wanted to help that doctor fill their book. Reaves shared with the client High Level Marketing’s tested and proven tactics that have worked successfully for previous clients in a similar situation. We wrote a blog to introduce the new provider, strategically promoted the blog with the brand and made updates to the practice’s website to help the doctor’s name rank organically.
Proven successful methods led to stellar outcomes for her pediatric client and greater access to care for the practice’s patients.
“Providers are so busy in the day-to-day with their patients on the blade of grass level. The value we as healthcare marketing experts provide is looking at the whole forest,” states Musgrove. “Their target audience, who they’re reaching, who they could be reaching, and the best way to position them.”
“Our knowledge of the industry helps us understand that women are not the only ones who make healthcare decisions, and which situations are the exception,” states Reaves. “That kind of understanding is critical to effective targeting and the success of campaigns. We’re able to steer clients into a direction that will provide more success.”
When you work with a healthcare marketing expert, they understand and have experience in various specialties.
“We have experience in a lot of those specific areas," explains Musgrove, “and understand the mindset of a consumer who would be open to body sculpting treatment and what motivates a patient to pursue cosmetic dentistry.” Not only do they understand the specifics of your industry, they have data to back it up. Reaves adds, “And we have data from past campaigns to inform future campaigns."
As an experienced healthcare marketing agency, High Level Marketing knows the importance of generating revenue for practices and the right strategies to deliver successful business outcomes.
“Our team focuses on driving valuable qualified leads for practices that translate to new and loyal patients,” says Musgrove. “We translate marketing efforts to tangible business outcomes.” This means going beyond PPC to sustainable growth models.
Of course, we’d be remiss if we didn’t consider revenue stream and insurance issues within the healthcare space. “At High Level Marketing, we have business conversations with our clients,” says Reaves, “and help guide those who are looking for additional out-of-pocket procedures to help grow the practice revenue.”
Your industry is competitive! “Consumers have many choices,” says Musgrove, “so while we focus on leads, we also understand the importance of branding and storytelling. Those are some of the most powerful tactics we can use to position practices.”
Reaves shared a couple of examples of how our healthcare marketing agency leverages storytelling in this way and positioned practices to compete.
“We had a client who was a small, one-person practice struggling to compete with the bigger guys. He decided to lower prices to compete, but we knew that consumers use price as an indicator of expertise and value. So we paired the competitive prices with powerful customer success testimonials that built trust.” We know that 72% of patients say positive video reviews make them trust a practice more.
“Another client was a small practice struggling to compete with big boxes in a nearby city. We used the practice’s size to its advantage. High Level Marketing developed advertising copy for the website tying the size to their strong reputation in the area.
Musgrove, Reaves, and our Healthcare Customer Success Team works day-in and day-out with practices like yours and are real business partners doing whatever it takes to help you achieve your goals.
Below are a handful of examples of what you can expect when working with a healthcare marketing agency like High Level Marketing.
We work with your schedule– Healthcare clients can be the hardest to reach and meet with due to doctors’ demanding schedules. Many are not going to read every blog and social post. There’s a high element of trust that we’re going to get it done, and done right because many of you don’t have the bandwidth to handle all of it, nor should you have to. We save your practice time by being a trustworthy partner. And we work with your schedule, meeting over lunch, after or before business hours, or on the weekend.
We learn your preferences and what’s important to you– As our healthcare customer success managers build a relationship with your practice, we learn what’s important to you. When it comes time to create a social media calendar and decide what to post, we can save you time because we know your preferences, your sense of humor, and what’s important to you.
We share key campaign insights– Doctors are experts in medicine and often don’t want to receive an onslaught of marketing metrics. When we come to you, we simplify reporting and show what matters most to you (new patient inquiries, outreach, phone calls, etc.).
Your marketing agency should be more than a digital marketing vendor for you. A deep level of expertise and success within the healthcare industry, coupled with a team of dedicated customer success team whose goals are aligned with your success, is what you can and should demand in a digital marketing provider.